Effective October 3, 2026. ClueMend is developed by Hailink Labs, the brand of Shenzhen Hailink Technology Co., Ltd.
Children and local game data
ClueMend is designed for children ages 6–8 with a familiar partner. It does not require an app account, name, birthday, school, photo, email address or phone number. Player 1 and Player 2 describe roles, not persistent child profiles. Game identifiers, target scenes, placements, check and clarification events, activity outcomes, dates and settings are stored locally. These results describe activity, not a child’s ability. Hailink Labs does not operate a game-data server or automatically receive these records.
Microphone, recordings and prerecorded sound
A parent enables microphone access for short clues to a partner. Recordings are stored on the device, are limited to 30 seconds per clip and are not sent to Hailink Labs. ClueMend does not transcribe, analyze or score speech, or send it to a remote voice or AI service. Talk Live works without microphone access. Prerecorded narration is produced offline and bundled with the app; the voice model is not included. Backups and parent-initiated exports may include recordings, so recordings are not guaranteed to stay on one device.
Optional private iCloud
Progress sync is off by default and can be enabled only in Parents. Apple CloudKit private storage holds completed activity identifiers, mission and content version, outcome, dates, check and clarification counts, deletion flags and experience settings. Recordings, raw target scenes, unfinished games and purchase receipts never enter this app sync. An opaque account-derived value separates iCloud accounts; it is not an advertising identifier. This is not public sharing or cross-account family sync. Apple handles the storage under its policies; Hailink Labs does not receive it on a developer-operated server.
Apple purchases
Apple StoreKit handles the zero-price non-consumable trial and the one-time Lifetime Unlock, purchase restoration and transaction verification. The trial runs for seven days from the original transaction; it does not renew or automatically charge. The app stores verified access, original dates and revocation status in protected local storage; purchase access is not restored from a game backup. Hailink Labs does not receive payment card details or operate a receipt server. Apple processes transaction and diagnostic information under its policies and your account settings.
Parent-controlled files and safety copies
CSV and JSON exports contain completed progress. Complete ZIP backups may include local games, settings and recordings, but not purchase entitlement, Apple receipts or microphone permission. Restore validates files and creates a local safety copy before merging. ZIP exports are not encrypted by the app. Parents choose the destination and are responsible for protecting copies. Other file providers and recipients process shared files under their practices. Support email does not automatically attach recordings or a database.
Retention and deletion
Parents can remove recordings, games or the local library. Clearing the local library removes its recordings, staged clues, prepared exports and recovery copies. Previously exported files, system backups, preserved damaged libraries and private iCloud copies require separate management. Turning sync off stops app synchronization; it does not erase prior cloud records. Delete private iCloud progress marks existing activity summaries as deleted to prevent older devices from restoring them. Summary fields and deletion markers can remain in private cloud storage; this action is not a complete erasure of every cloud record. Local recordings and verified purchases are unchanged.
Parent controls and no third-party tracking
Purchases, restoration, external links, export, import, deletion, sync and permission settings are protected by an adult question. This control is not a legal identity or parental-consent verification service. The app has no ads, third-party analytics, tracking or third-party crash reporting SDKs. It does not request camera, location, contacts or photo-library access. Disk-space checks only help prevent failed saves and restores; that information is not sent out or used for fingerprinting.
Parent support correspondence
If a parent emails support, we receive the email address, message and attachments to answer and resolve the issue. Do not send children’s names, photos, voices, recordings, backups or payment details. Our company mailbox uses Tencent business email; Hailink Labs in China may access support messages. We do not sell this information or use it for advertising. Correspondence is retained for no longer than 12 months after the issue closes unless an ongoing issue or legal obligation requires longer. Parents can request access, correction or deletion by email; we may verify the relevant email address.
This website and policy changes
This website has no analytics, tracking scripts, accounts or contact forms. GitHub Pages processes technical requests such as IP addresses to deliver and protect the site. Material changes to this policy will be explained here with an updated effective date.